Lifetime Warranty

Lifetime Warranty

We have a lifetime warranty on all Findlay Hats, which means if your hat is ever damaged, we will fix or replace it for free. 

Examples of what is covered:

  • Rips & tears
  • Grommets & pockets pulling out
  • Button & snaps falling out
  • Lace damage
  • Frayed threads
  • Smashed wood clips
  • Factory defects 

What is not covered:

  • Basic signs of wear 
  • Stains such as sweat or dirt
  • Structural damage or weakening over time (it is natural for hats to lose their structure over their life)
  • Theft or misplaced hats

 

Warranty Returns

To get the ball rolling, please email our customer service email, crew@graftedclothing.com.au with the following information:

  1. Name
  2. Order number
  3. Description of what is wrong with the hat or cap
  4. Photos of the damage if possible

From there, you will likely need to send the hat back to us. To do this, please use the box it originally came in or a box of similar size. Please do not use an envelope or a box that is too small for the cap as that will cause additional damage to the hat and is unfixable. 

If we are able to fix the hat: We will do that for you and send it back to you as soon as possible.

If we are unable to fix the hat: We will replace it with a free one. If that particular hat is no longer available, we can swap you out with one of equal or lesser value. 

We reserve the right to decline warranty requests based on fraudulent, repeated or intentional damage.

 

Satisfaction guarantee

If you are not fully satisfied with your order, you can return it to us for a full refund up to 15 days after your order is received. When returned, items must be in like new condition. Orders after this 15-day window cannot be returned for a refund. 

Any other questions simply email us we will get you taken care of.